I became suicidal today, yes, this was the worst 2 hours dealing with customer support in my life. I call customer support of many companies, there are great ones and there are bad ones, DU is simply THE WORST.
Two Hours and I still did not get any info. Yes, I repeat I have spent two full hours and I still did not deal with my issue, I did not get any info, at all. The thing started when I got the "DU Call Select" device, I think they call it "Autodialer", am not sure. The phone number which was printed on the device and in the manual was 800155, so, silly me, I called the number and chose the Arabic language, after that I waited and waited and waited and…. you guessed it WAITED. I tried my luck in the English language hoping some human might answer and I waited and waited and oh! I suddenly heard a voice, could it be a human voice I said hello and the employee said hello… YESSSS!! At Laaaaaaast….
My dream came true and I reached someone and when I asked the first question he said "please wait" and the same obnoxious music started playing AGAIN, he didn’t even wait for me to say a word. I was thrown from one employee to another, don’t forget that until this moment I still did not ask any important questions this was only me starting a conversation. Anyway, eventually I reached another employee who was shocked why I am stressed and shouting, I told him why I was pissed and he said "oooh! you called the wrong number, you should have called 04-3905555" those are the ones who deal with landlines, but I made it perfectly clear I did not want help in "DU Land Lines" I want help in "Du Call Select" which has a device that when connected to regular (ETISALAT) landline you can call in DU’s rates.
He totally ignored my point and told me he is 100% sure that calling 04-3905555 will end my problems. So I called the number and after chatting for couple of minutes the lady tells me that they are not the ones who deal with this service and they deal only with DU Landlines and broadband and TV!!! So… She gives me another number, I call them praying that they can actually help or even answer my first question, but when I call them the guy says "Oh, I guess you made a mistake…", so I tell him "Don’t tell me that this is the wrong number, please do not give me another number", he laughs and say "well if you want help you should have called the number printed on the device, 800155"!!!!. I hangup, and laugh hysterically, non-stop tears run out of my eyes and I keep on laughing for around 15 minutes until I get myself under control and decide that this should be shared with my blog visitors & subscribers.
I think it is really a big big SHAME that a company such as DU has this low quality customer support, I believe that 800155 should be able to help current or potential customers in any matter ever, I like Etisalats new approach where calling 101 will lead you to each and every aspect and departments of the company. I am not saying that Etisalat customer support is fantastic but for sure they are million times better than DU. I also think that with DU not having such a great mobile service as everybody actually keeps complaining on the weakness of the network and mainly how crappy the reception is, I would have thought that they would be having a better customer service . Thank God that I do not have a DU card, my father and brother got it and they keep on having nervous breakdowns at least once a week.
Note: Please share any of your positive or negative customer support experiences with any company, especially Du or Etisalat.
Expect at least couple of more weeks of slicing and dicing Joe Biden by the media. What’s really funny is they talk about basic basic known facts, so what are they trying to say? all what they are saying Obama already knows and have put in consideration, its good to state the facts for people who do not know, but acting as if Obama’s campaign did not know those facts already and acting as if its NEW that’s what I call MEDIA BS.
Just minutes ago MSNBC broke the news that sources told NBC that Barack Obama informed Kaine and Bayh they were not selected for VP. If it is Biden its a good choice, as I said before, I will really be SHOCKED if it was Hillary Clinton. I do not know much about Tim Kaine, but I think Biden is a better choice than Bayh, Evans Bayh would have been a bad bad choice. But who knows Obama could shock us all and choose the newly mentioned shortlist finalist Chet Edwards, the secrecy is amazing, only recently the media uncovered his name.
Although I do not shop much online, but I do bid on some auctions from time to time, and most of websites I use have a feature were you get alerts either by email or SMS when the price or status of the item has changed.
BuyLater is a firefox extension that alerts you by either email or twitter (which could be forwarded to your cell phone) everytime the status or price of your item in amazon has changed, it does so by adding a “Buy This Later” button bellow Amazon’s “Add to Shopping Cart” button. So for example if the item was out of stock you will be emailed when it becomes available, or if the price changes.
When you are viewing an item you already added to your “Watch List” the button will be “You’re Watching This”. Ofcourse the extension is only available for Firefox and Flock, and it works only with Amazon, and you can easily maintain your items watch list online.
I believe that Amazon will eventually add this kind of feature themselves. I wonder why they didn’t until now.
After seasons and seasons of exclusively airing the UEFA Champions League, ART now loses those rights to Aljazeera Sport Channel. Aljazeera won those rights and for the UEFA cup for at least the next three seasons from 2009 to 2012. Aljazeera also got the rights to broadcast the UEFA Super Cups for 2009, 2010 and 2011.
What is really interesting also is that Aljazeera also got the rights to exploit those competitions on the Internet and Mobiles. It is said that Aljazeera will be selling some of he matches to free-to-air channels, those matches are expected to be in the UEFA Cup and not the UEFA Champions League.
At start there has been a few doubts on how Aljazeera Sports Channel will be able to manage to air big number of matches that play at the same time, as we know Aljazeera has now only two free-to-air channels and two “pay TV” channels, with an additional one to start soon, so to clear those doubts Aljazeera announced that they will be adding new channels that works only on matches times.
In my opinion Aljazeera Sports is better than ART, they respect the championships they have rights to, they create appropriate analysis studios they employ capable analysts and presenters. Simply speaking they are well organized, and willing to go all the way to produce high quality coverage.
In regard to ART Sports future it seems they are doomed, although some rumors say that they will be having the Italian League in FULL starting from next season, if there is any true to this it could save them but I really wish they don’t get it in full, Aljazeera is better capable to give this league the kind of attention it deserves. I really wish this Mary go around thing with the leagues ends, I wish one capable network takes all of them so we can just subscribe to one network.
It all started with Twitter, an easy cool new way for social networking and micro blogging. After a while it became the most famous thing , in case you don’t know, and I really really doubt that you do not know, Twitter simply allows users to send updates on themselves, those are called “Tweets” they are text based posts (140 Character long) submitted to Twitter and displayed on the user’s profile pages. What made Twitter so famous in my opinion is the ability to send those text based posts using either the web, Instant Messengers, PDA, Mobile SMS or 3rd party applications such as Twitterrific.
Since then, more and more Twitter clones came out, claiming they can do a better job, some of those clones are Pownce,Jaiku, Cromple, Tumblr. And the latest of them all is MessageDance which is still in private beta. The main difference between MessageDance and Twitter is that on MessageDance you are not limited to a number of characters per post and you can actually add images and videos. Actually Tumblr allows users to post long posts and include images and videos too.
But its not all good news, MessageDance requires you to install a widget on your blog or website to make your friends know what you are posting and to see what they are posting?! What I cant get is why it is a MUST to install the widget. Installing widgets should always be an option not a requirement.
The way I see it, Twitter is still the best, because none of those clones have the portability Twitter has, they simply depend on posting directly on the web, while on Twitter as said earlier users can post using either the web, Instant Messengers, PDA, Mobile SMS or 3rd party applications.
EverNote is a great tool to organize all your notes, web articles, images, parts of office documents and all different kinds of notes. Google Desktop Search can be used for quickly finding your notes, share your notes via email and instant messengers, notes can be categorized manually or automatically and you can synchronize your snapshots from your mobile or PDA. This software is specially useful for Tablet PC users, because it has handwriting recognition.
Normally to get this software you would need to cough up 50 bucks, but only today, and within the next 16 hours from writing this post you can get it for free from Giveaway of the Day. After going to the website carefully follow the instructions to download the software.
Yep… IMAP is available for GMAIL now, although I wont start jumping in joy just yet. It seems that people are having hassles configuring it, so i would wait a bit, plus GMAIL doesnt FULLY supports IMAP, some features are not supported.
IMAP is good for multiple platform users, now you can access your mail from different platforms and keep the changes and see them from any platform….
If you login to your gmail and you cant see the setup for IMAP just try to logoff and login again and it will appear, if not just wait for couple of days.
Two Hours and I still did not get any info. Yes, I repeat I have spent two full hours and I still did not deal with my issue, I did not get any info, at all. The thing started when I got the "DU Call Select" device, I think they call it "Autodialer", am not sure. The phone number which was printed on the device and in the manual was 800155, so, silly me, I called the number and chose the Arabic language, after that I waited and waited and waited and…. you guessed it WAITED. I tried my luck in the English language hoping some human might answer and I waited and waited and oh! I suddenly heard a voice, could it be a human voice I said hello and the employee said hello… YESSSS!! At Laaaaaaast…. 
Expect at least couple of more weeks of slicing and dicing Joe Biden by the media. What’s really funny is they talk about basic basic known facts, so what are they trying to say? all what they are saying Obama already knows and have put in consideration, its good to state the facts for people who do not know, but acting as if Obama’s campaign did not know those facts already and acting as if its NEW that’s what I call MEDIA BS.
Just minutes ago MSNBC broke the news that sources told NBC that Barack Obama informed Kaine and Bayh they were not selected for VP. If it is Biden its a good choice, as I said before, I will really be SHOCKED if it was Hillary Clinton. I do not know much about Tim Kaine, but I think Biden is a better choice than Bayh, Evans Bayh would have been a bad bad choice. But who knows Obama could shock us all and choose the newly mentioned shortlist finalist Chet Edwards, the secrecy is amazing, only recently the media uncovered his name.
Although I do not shop much online, but I do bid on some auctions from time to time, and most of websites I use have a feature were you get alerts either by email or SMS when the price or status of the item has changed. 
It all started with 
EverNote is a great tool to organize all your notes, web articles, images, parts of office documents and all different kinds of notes. Google Desktop Search can be used for quickly finding your notes, share your notes via email and instant messengers, notes can be categorized manually or automatically and you can synchronize your snapshots from your mobile or PDA. This software is specially useful for Tablet PC users, because it has handwriting recognition.