FOREX: Rude ETORO Customer Support in the Middle East

After being bombarded with FOREX ads all over the internet, it seems you cant dodge those ads anywhere you go even if you have any kind of Ad Block, I finally caved and decided to try this FOREX thing using virtual money (Practice Account).

One of the easiest and friendliest user interfaces seemed to be ETORO, having both novice and advanced modes. So long story short I tried it for few hours and gave it a long thought and I decided that its an interesting thing to learn more about before jumping on with real cash. Yet I later caved again and wanted to deposit some money but not to go crazy and try to take it slow.

The next day I get a phone call from ETORO middle east customer support, and I was amazed that he spoke Arabic, although talking about FOREX in Arabic was awkward but I had a long chat with him, and he kept going on and on how etoro is the best invention on the net (ya right), I didn’t mind it as I was eager to know more although I knew he just wants to make a sale.

Everything was fine until I asked him a question about money transfers via credit cards and PayPal and if they support it and so on, the second I mentioned PayPal he went crazy, and asked me what’s my nationality I told him “I am Jordanian”, so he went mad again and started insulting all Jordanians!!! that we are cheap and etoro is not for “my” kind of people!! So I taught him a lesson on how to treat future customers and ended the call.

Just minutes before his call I was thinking seriously to deposit $500 dollars to try it out, and also to try the “Islamic” accounts, but after that unprofessional rude unacceptable treatment how can I do so?? Few days later I am chatting with a friend and FOREX came up and he told me nearly the same thing happened to him too!!

What is wrong with these people? Are they expecting FOREX professionals to talk to them? or are they expecting new users to deposit thousands of dollars from the first try? Their whole pitch is that they are user friendly and that their system is “EASY” for beginners?! Actually their minimum deposit is $50 US Dollars. Although I think etoro is an attractive and simple system yet they really need to seriously filter their customer support employees for the middle east and employ those who are pro and who knows how to effectively and respectfully communicate with their customers.

2 comments July 24th, 2009