Comments on: DU Customer Support Experience – The Worst Ever http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/ Technology, Sports, Politics & TV ...... Tue, 16 Feb 2010 10:59:51 -0600 http://wordpress.org/?v=2.8.5 hourly 1 By: angrycustomerbyDUservice http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/comment-page-1/#comment-1495 angrycustomerbyDUservice Sun, 01 Nov 2009 13:55:49 +0000 http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/#comment-1495 DU customer support is the WORST in the world!!!!!!!!!!! Never use DU again! DU customer support is the WORST in the world!!!!!!!!!!! Never use DU again!

]]> By: alex http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/comment-page-1/#comment-1456 alex Sun, 06 Sep 2009 06:39:45 +0000 http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/#comment-1456 call select is overcharging. i found this when one of my friends told me about it. so, becaues i have my cell registered with them i took the invoce from my provider and i confronted the minutes with the minutes registered by them. surprise there, i had up to 5 minutes added per conversation. i called them and i asked for an investigation in their system. they checked, thanked me very much and told me that there was an error, that was solved and that everyting is under control now. guess what? they said the same thing to my friend in march 2009. i have the account with them for over 2 years now so i pulled out the invoices for the last year, same story. how is this possible in canada? i think that all their customers are overcharged. to whom should i complain? call select is overcharging. i found this when one of my friends told me about it. so, becaues i have my cell registered with them i took the invoce from my provider and i confronted the minutes with the minutes registered by them. surprise there, i had up to 5 minutes added per conversation. i called them and i asked for an investigation in their system. they checked, thanked me very much and told me that there was an error, that was solved and that everyting is under control now. guess what? they said the same thing to my friend in march 2009. i have the account with them for over 2 years now so i pulled out the invoices for the last year, same story. how is this possible in canada? i think that all their customers are overcharged. to whom should i complain?

]]> By: Paras Tolani http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/comment-page-1/#comment-1395 Paras Tolani Wed, 12 Aug 2009 11:58:51 +0000 http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/#comment-1395 I share a similar experience. I have three landlines at home, and got my self Call Select for all three numbers. Came home prasiing myself that the device is free of cost, and there will be huge savings. Apparently, only one of them got activated and the rest did not. No one could help over the phone and the solution was to go to the Du Business Centre in Khaleej Centre. Finally they solved the problem. The problem was only the first form filled was taken into consideration and the remaining two applicaiton forms were ignored. I blv the person processing the applications did not bother to flip through pages. Must have beeen lazy. I share a similar experience. I have three landlines at home, and got my self Call Select for all three numbers. Came home prasiing myself that the device is free of cost, and there will be huge savings. Apparently, only one of them got activated and the rest did not. No one could help over the phone and the solution was to go to the Du Business Centre in Khaleej Centre. Finally they solved the problem.

The problem was only the first form filled was taken into consideration and the remaining two applicaiton forms were ignored. I blv the person processing the applications did not bother to flip through pages. Must have beeen lazy.

]]> By: ali http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/comment-page-1/#comment-1386 ali Fri, 07 Aug 2009 10:25:14 +0000 http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/#comment-1386 Du deffinetly offers the worst customer service ever, they put you on hold for more than 5 minutes for every question you ask. After moving to my new place i requested trasnfer of services, it took them a month and took me more than 25 calls to make an appointment and begged them to take care of the issue and finally they scheduled an installation date with me and they did not show up, they didnt ene bother calling, i called their customer service and complained and after waiting over 1o minutes on hold, i was transfered to back office supprt who said he would inquire about the matter and call me back " HE NEVER DID" so i went to there media city office and spoke to a representetive there who said he will take care of the issue and even gave me his mobile number, he never called me back and i tried calling him a few times, his phone was switched off. I CANT BELEIVE THIS. Finall, i sent an email to the customer service manager who took care of the matter and appologized for the million mistaked they made and scheduled an urgent delivery for me, they showed up after 2 days, installed my services, the services were disconnected right after they left so i called customer service and and they gave me a coplain number and said that technical support would call within 48 hours, its been 4 days now, NO ONE CALLED. Du deffinetly offers the worst customer service ever, they put you on hold for more than 5 minutes for every question you ask.
After moving to my new place i requested trasnfer of services, it took them a month and took me more than 25 calls to make an appointment and begged them to take care of the issue and finally they scheduled an installation date with me and they did not show up, they didnt ene bother calling, i called their customer service and complained and after waiting over 1o minutes on hold, i was transfered to back office supprt who said he would inquire about the matter and call me back ” HE NEVER DID” so i went to there media city office and spoke to a representetive there who said he will take care of the issue and even gave me his mobile number, he never called me back and i tried calling him a few times, his phone was switched off. I CANT BELEIVE THIS.
Finall, i sent an email to the customer service manager who took care of the matter and appologized for the million mistaked they made and scheduled an urgent delivery for me, they showed up after 2 days, installed my services, the services were disconnected right after they left so i called customer service and and they gave me a coplain number and said that technical support would call within 48 hours, its been 4 days now, NO ONE CALLED.

]]> By: Andrea Anne http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/comment-page-1/#comment-1304 Andrea Anne Thu, 02 Jul 2009 09:15:12 +0000 http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/#comment-1304 Yeah DU customer support its not good. It took me more than an hour talking to them just to activate my email and they put me on hold for more that 10 times. Yeah DU customer support its not good. It took me more than an hour talking to them just to activate my email and they put me on hold for more that 10 times.

]]> By: Anita http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/comment-page-1/#comment-1087 Anita Mon, 23 Feb 2009 16:11:10 +0000 http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/#comment-1087 i received good service from du. du delivered my auto-dialler by courier on the agreed day. I received a welcome call asking if i had any problem installing the auto-dialler. they also explained me how much i can save on my international calls i received good service from du. du delivered my auto-dialler by courier on the agreed day. I received a welcome call asking if i had any problem installing the auto-dialler. they also explained me how much i can save on my international calls

]]> By: Suman http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/comment-page-1/#comment-1086 Suman Mon, 23 Feb 2009 15:47:15 +0000 http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/#comment-1086 I dont agree to this. I've had excellent support from du. They have been able to provide very good support and have been caring. du has been a company which has been caring and come up with offers. They have a new international recharge card. gives you 50% on recharge of 100. also they have new features and more. today, they have been ahead in technology and services. i like them. one more thing, du is the only company that gives latest music and arabic music. what about others, they dont have anything entertaining. I dont agree to this. I’ve had excellent support from du. They have been able to provide very good support and have been caring.

du has been a company which has been caring and come up with offers. They have a new international recharge card. gives you 50% on recharge of 100.

also they have new features and more. today, they have been ahead in technology and services. i like them.

one more thing, du is the only company that gives latest music and arabic music. what about others, they dont have anything entertaining.

]]> By: minaz http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/comment-page-1/#comment-1082 minaz Tue, 10 Feb 2009 04:03:17 +0000 http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/#comment-1082 i already transfer 60 dirhams but still mobile is not renewed i would like to know. i already transfer 60 dirhams but still mobile is not renewed i would like to know.

]]> By: Mihail http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/comment-page-1/#comment-1003 Mihail Thu, 13 Nov 2008 13:41:34 +0000 http://www.ibrahimo.com/2008/10/08/du-customer-support-experience-the-worst-ever/#comment-1003 Is that you, Anatoly? ))) Is that you, Anatoly? )))

]]>